Each package comes with a fixed list of deliverables and mainly differs by the number of products and the level of feature complexity your business requires.

Each higher-tier package includes all lower-tier features, plus enhancements to selected items.

Add-on (Quoted): Optional features that need extra time, customization, or advanced integration are priced separately from the package's starting price, ranging from $360 - $5300.
Free (on request): Free at no extra cost only if requested before project kickoff; changes to scope after kickoff are billed.

Yes. We only build ecommerce sites and we specialize in ecommerce solutions. We can implement advanced or custom functionality to meet various business needs. Examples include ERP and CRM integration, multi warehouse inventory management, multi currency pricing, subscription and membership billing, multi vendor marketplace setup and more. Some advanced features are included in higher tier packages while others are offered as add ons or as custom scoped work depending on complexity and integration requirements.

Yes. Custom features can be added as scoped work. Contact us directly if the requirement is not listed within the package scope.

Yes, you can upgrade anytime. Whether moving from Budget to Standard or from Standard to Premium, the cost will be based on the higher package price minus what you've already paid, plus any add-ons you select.

Your site will work properly on mobile, tablet and desktop, as all templates are responsive by default, so your store will automatically adjust to different screen sizes. The Budget package simply does not include extra fine-tuning for every screen size. It uses the base responsiveness that comes with the template without additional optimization or adjustments.

The main difference is scope and product count. The Budget package is designed for those who want to start small or test the market with a limited catalog and a quick launch at minimal cost. It includes all the essentials needed for a functional online store without unnecessary extras. The Standard and Custom packages, on the other hand, cater to growing or established businesses that need more advanced configuration, enhanced responsiveness across all devices, and scalable features for long term expansion. The higher pricing reflects the additional planning, customization, and testing required to deliver a robust ecommerce solution at that level.

Our prices are fixed and clearly published for each package. We do not stretch or shrink our scope or pricing based on a declared budget, as we believe in maintaining a fair and transparent pricing structure rather than engaging in budget-driven negotiation. Each package is thoughtfully designed to deliver genuine value for its cost, and optional features are available as add ons so you can tailor your site while keeping the base scope consistent and predictable.

Payment terms vary by package type.
Budget: One-time payment upfront before work begins.
Standard and Custom: Project fees are split into two stages:
• Initial Deposit - 50% payable before work begins.
• Final Payment - 50% payable immediately prior to handover of the full site files, once you have reviewed and approved the staging site and signed an acceptance document confirming that all deliverables have been completed as agreed."

In 'The Ecommerce Standard' section, hover over any cycling image to pause it and click to explore the site in a new tab. These are design references that reflect our build standards across different e-commerce categories. All of our clients receive full ownership of their sites and often make their own design changes after handover, we maintain these references to give you a consistent view of what we deliver. We honor all the NDAs and privacy requirements of our enterprise partners, while keeping the gallery neutral rather than promoting any specific brand or website.

Yes. For the Budget package we will help upload up to 10 products using a simple file format such as PDF, DOC, CSV, or a Google Sheet link. For Standard and Custom packages (100 to 1000 products), product data must be provided in a structured CSV, XLSX, or Google Sheet with properly labeled columns. The file should include: Product title, SKU, Description, Regular price, Sale price, Stock quantity, Image URLs or ZIP of images, Categories, Attributes, Variation details if any. For services please provide: Service title, Service code, Description, Price, Price type, Duration minutes, Timezone, Location type, Capacity, Staff assigned, Category, Image URLs. Clean, structured files allow accurate import and faster delivery. Please provide absolutely any extra detail you have, even if it is not mentioned above.

Yes, you will receive a full site backup file, in a .wpress package format, which contains your site files, database and media. This gives you practical ownership and the ability to restore or move the site to another host.

handover will only take place once the final payment has been processed. It includes providing a download link for the complete site package in .wpress format, valid for seven days via Google Drive, along with login credentials for WordPress backend access. The site will be set up as a fully functional live link, and email settings will be included. Documentation or a setup guide can be provided upon request by contacting us directly.

You must review all content during the staging phase before launch and provide written acceptance in any form of communication platform. If you do not provide written acceptance but communicate in any way that allows or implies the site should go live, such as confirming readiness, requesting launch, or providing domain connection details, and you do not issue any specific written rejection before launch, we will treat that communication as your implied approval. Launching the site live will then be considered your final acceptance that the website is acceptable and that the deliverables meet the agreed requirements, regardless of any error or omission in the website content, design, or functionality.

We recommend that you get your own hosting and domain if you are familiar with the setup. If not, we can provide hosting and domain as an add on service. If you choose your own hosting and would like us to set it up for you at no cost, you only need to provide access to your hosting dashboard and cPanel. The hosting plans start at $15 per month (10GB, 15k visits, 1 free domain) or $23 per month (50GB, 200k visits, 1 free domain) both on a 12 month term billed annually. You can upgrade later if your requirements grow. Support does not cover downtime or service interruptions caused by hosting providers, whether you host with us or use your own provider.

Yes. We can configure region-specific payment gateways and tax settings if your tax rules are clearly provided during onboarding.

No. We do not provide migration or fixing of existing websites. All projects start as a clean slate build with new setup and configuration.

Timelines depend on the package, content readiness, and assumes client provides final approved content in timely manner, otherwise timeline pauses. The estimated duration follows what is stated in each package.

Free features are only included if requested before the project kickoff. Any request made after kickoff will be treated as a new task or scope change and billed accordingly. Add-ons requested after package confirmation will be quoted at standard rates, which may differ from bundled pricing. This ensures fair scheduling and smooth project delivery. So please ensure you select features based on your requirement during the onboarding process.

Project updates will be shared through your preferred communication channel indicated in the onboarding process. You will receive an update whenever there is progress or when confirmation is required on specific items such as business rules, price calculations, content, or design. During these updates, you will also be given access to a staging link to preview your site as it develops and provide feedback where needed.

Revision limits vary by package: Budget includes one round, Standard includes three rounds, and Custom includes up to ten rounds of revisions. One round of revision means you can review the current preview of your site and submit a single list of changes together. These may include adjustments to layout, colors, content or schedule or product pricing. Once the requested changes are completed and confirmed, that round is considered used. Any additional or out-of-scope revisions will be quoted separately.

Each package includes free post launch support after your site goes live, lasting from 7 days to 5 months depending on the plan. Both the free and ongoing support cover updates, bug fixes, monitoring, and regular backups to keep your site stable and secure. After the free period ends, you can choose to continue with optional ongoing support on a monthly or hourly basis. Priority queuing and weekend coverage are exclusive to the Custom package.

Your site will remain live and fully functional. However, your plugins and theme will no longer receive updates and regular full site backups will stop once the free support ends.

The site will continue to operate, but long-term security and compatibility cannot be assured, as continuous software updates are essential to safeguard against emerging threats.

The current plugin and theme licenses are covered under our developer license during the ongoing support period. You may perform updates independently only if you purchase and maintain your own plugin and theme licenses thereafter.

If you have chosen to host with us, you will receive FTP/SFTP access to manage your site and a reminder approximately three weeks before expiry to either migrate your site or renew ongoing support. Hosting accounts are not transferable.

If you exhaust your allocated support hours before the time window (e.g., 3 months) ends, the free support period is considered complete. You can immediately transition to our optional ongoing support plan ($99/month) or continue on a pay-as-used basis ($36/hour) to maintain coverage.

Global response time SLA:

No. We do not provide hardware or device related support for add ons such as point of sale (POS) systems, barcode scanners, receipt printers, or card readers. However, we do provide general setup guidance and reference materials to help you connect and use the hardware with your ecommerce system. Any physical installation, testing, or troubleshooting must still be handled directly with your hardware vendor or manufacturer.

Yes. Customers who require an NDA can send it to us before starting the onboarding process or upload it directly during onboarding. The signed NDA will be returned and sent to the email address provided in the onboarding form within 48 hours.

We specialise exclusively in ecommerce projects. We build stores that let users browse products, add items to a cart, complete secure payments, and arrange delivery or digital downloads.

Our work covers the full ecommerce stack including product management, inventory and SKU handling, product variations, shipping and tax calculation, coupon and discount systems, order and returns management, customer accounts and order tracking, analytics and reporting, marketing tools such as email capture and abandoned cart recovery, and integrations with payment gateways and third party services.

Non ecommerce websites such as corporate profile sites, portfolios, brochure sites, directories, or editorial media sites are generally outside the scope of our services.

All content, design, and functionality of the site must be verified by the client before the site goes live. It is the client's responsibility to review and confirm that everything displayed on the staging site is accurate.

Whether an error or omission originates from the client or from us, the client must identify and report it during the staging review. Failure to notify us of any issue while the site is on staging will be treated as the client's acceptance of the site as presented and will relieve us of liability for that issue.

We are not responsible for any error, omission, or outdated information that was visible on the staging site but not reported before launch. Publishing or requesting that the site go live counts as the client's acceptance of all content, design, and functionality as correct.

If any error or omission is discovered after launch, we will assist in correcting it in good faith. However, we are not liable for any loss of revenue, reputation or traffic resulting from any error or omission.

You do not own the licenses for the software used in your website. Some components are provided under our developer licenses, which remain active only while your site is covered by an ongoing support plan. Once that plan ends, those licenses and related update access will also end, as explained in our support policy.

Other components are open-licensed under the GNU General Public License (GPL) and have been customized to work with your site. You may modify or redistribute any GPL-licensed items; however, we cannot guarantee their functionality, compatibility, or stability once the files are altered.

Even after support ends and updates stop, your site will continue to operate and remain fully functional. However, without updates, long term security, compatibility with newer WordPress versions and overall stability cannot be guaranteed. If you wish to continue receiving updates without our support, you will need to purchase and maintain licenses for the software. Any issues resulting from updates managed by the client or by third parties are outside our responsibility.